Privacy Policy

Cactus Ridge House Cleaning (“Cactus Ridge,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website, contact us, or use our services, and how we use and protect it.

Information we collect

• Contact details: your name, phone number, email address, and service address.
• Home and service details: information about your home from your walkthrough, access instructions such as door or gate codes, pet information, and your cleaning preferences.
• Scheduling and payment information: your appointment history and payment details. Card payments are handled by our payment processor, and we do not store full card numbers ourselves.
• Communications: records of the calls, texts, emails, and chat messages you exchange with us.
• Website information: anything you submit through our website or chat, plus basic technical information such as your browser, device, and the pages you visit, which may be collected using cookies.

How we use your information

We use your information to provide estimates, schedule and perform your cleanings, communicate with you by phone, text, and email, process payments, keep your home’s access details secure, improve our services, and meet our legal obligations.

How we share your information

We do not sell your personal information. We share it only:

• With the cleaning professionals assigned to your home, who receive what they need to do the job, such as your address, access instructions, and service notes.
• With service providers that help us run our business, such as our booking, payment, phone, text messaging, email, and website platforms. They may use your information only to provide those services to us.
• When required by law, or when needed to protect the safety of our clients, our team, or the public.

Text messaging and mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our services, such as customer service or text message delivery. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you agree to receive text messages from us, message frequency varies and message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

How we protect your information

We use reasonable safeguards to protect your information and limit access to the people who need it to serve you. No method of storing or sending information is completely secure, but we work to keep your information safe.

How long we keep your information

We keep your information for as long as we need it to provide our services, maintain business records, and meet legal obligations.

Your choices

You can opt out of text messages by replying STOP, and unsubscribe from emails using the link in any email we send. You can also contact us to ask to see, correct, or delete the personal information we hold about you, subject to records we are required to keep by law.

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.

Contact us

Cactus Ridge House Cleaning
Phone: 623-323-1916
Email: [email protected]
Serving Phoenix and Scottsdale, Arizona